Preguntas Frecuentes
⭕ FREQUENTLY ASKED QUESTIONS⭕
❗SHIPPING & DELIVERY❗
❓How long does shipping take?
• Panama: 7-30 business days
• United States: 7-25 business days (FREE SHIPPING)
• Canada: 10-25 business days
• Europe: 15-25 business days
• Other countries: 15-30 business days
Can I track my order?
Yes, you will receive a tracking number via email once your order has been shipped. You can track your package in real-time.
❓ How much does shipping cost?
• United States: FREE
• Other countries: Shipping cost is automatically calculated at checkout based on your location
❗PRODUCTS❗
❓Do power banks come with a cable?
Yes, most of our power banks include a USB cable. Check each product description for specific details.
❓How many times can a power bank charge my phone?
It depends on the capacity:
• 3000-5000mAh: 1-2 full charges
• 10000mAh: 2-3 full charges
• 20000-30000mAh: 4-8 full charges
❓Are the cases compatible with my model?
Each product specifies compatible models in the description. If you have questions, contact us before ordering.
❗PAYMENTS❗
❓What payment methods do you accept?
We accept credit and debit cards (Visa, Mastercard, American Express) through our secure payment processor.
❓Is it safe to shop at Trilogy Depot?
Absolutely. We use SSL encryption and certified payment processors to protect your information.
❗RETURNS & WARRANTY❗
❓What do I do if my product arrives defective?
Contact us within 7 days with photos of the defect at trilogydepot@gmail.com. We offer a full refund or free replacement.
❓Can I return a product if I don't like it?
Due to international shipping from our warehouses, we do not accept returns for change of mind. Return shipping costs would exceed the product value.
❓Do you have a warranty?
Yes, all our products have a 30-day warranty against manufacturing defects.
❗CUSTOMER SERVICE❗
❓How can I contact you?
📧 Email: trilogydepot@gmail.com
📱 WhatsApp: +507 6044-9532
⏰ Hours: Monday to Friday, 9:00 AM - 6:00 PM (Panama time)
❓ How long does it take to get a response?
We respond to all emails within 24 business hours. On WhatsApp, usually within a few hours.
❓ Do you have a physical store?
We currently operate online only to offer you the best prices.
❓ More questions?
Don't hesitate to contact us. We're here to help!